Integrating with 3rd Party Solutions Take service management to the next level by integrating Resolve with powerful remote control and asset management capabilities. To maximize the efficiency of your service management offering and to raise the satisfaction of end-users, it is important to also consider the implications of licence management & compliance together with facilitating central management of enterprise PCs.

Integrating remote control capabilities with Resolve offers a centralized service management system, enabling support personnel to quickly resolve end-user problems once a trouble ticket is created.

Integrating comprehensive IT asset management capabilities with Resolve enables support personnel to automatically identify the hardware and software located on a users' PC or Mac. No longer will end users be relied on to describe hardware and software configurations to the support team - the support team will have the latest information at their fingertips

To help achieve strategic control of your assets and quicker response rates for your helpdesk we recommend two award-winning solutions - NetSupport NSM and NetSupport DNA.

NetSupport Manager

Resolve integrates seamlessly with NetSupport Manager - the latest evolution in Remote PC support and desktop management. NetSupport Manager combines powerful Remote User PC Control with advanced Desktop Management functionality leading to an improvement in user productivity, customer satisfaction and organisational flexibility.

Example screenshot showing connected computers in thumbnail mode: In this mode, an IT Manager can hover their mouse over any PC to zoom for larger image. Therefore allowing them to keep a constant eye over critical systems and immediately identify if systems need intervention.

Support Personnel can use NetSupport Manager to monitor multiple systems in a single action, deliver hands on remote support or even offer interactive training. They can also gather real-time inventory, system data and support Windows, Mac, Linux, Solaris and mobile devices all from a single console.

NetSupport DNA

Integrating NetSupport DNA with Resolve enables service staff to facilitate central management of their enterprise PCs in a secure, coordinated and efficient manner.

NetSupport DNA includes hardware and software inventory, software distribution, application and web metering, query-based reporting and alerting. NetSupport DNA eliminates hidden implementation and training costs. With just a few clicks, help desk operators can learn how many computers on their network have Windows XP loaded, how many users go to certain URLs and for how long, who uses which applications more than once a week, and so on.

Example screenshot showing hardware inventory, in this case memory across network.

NetSupport DNA suits the needs of IT departments that have tight budgets, less manpower and less time in which to accomplish more tasks.

Complete Service Management Packages

Resolve is available to purchase as a standalone application, however, we able to offer complete service management packages tailored to suit your needs.

If you would like to speak to us about how Resolve integrates with these solutions, please do not hesitate to telephone us on 01732 363670, drop us an email sales@pillar-solutions.com or use our live chat facility.